Consumer Protection & DPDP Statutory Compliance
Grievance Redressal & Nodal Mechanism
KnowUs Technologies maintains a strict, time-bound escalation hierarchy to address customer concerns, data privacy inquiries, and statutory grievances with complete transparency.
Statutory Nodal Officer
Adv. Rajesh V. Nambiar
Corporate Secretarial Office, KnowUs Technologies Limited, G8, Sriperumbudur, Tamil Nadu, India
+91 12345 12345 (Mon – Fri, 9:30 AM to 6:30 PM IST)
ESCALATION MATRIX & RESOLUTION SLAS
L1
Level 1: Customer Care Desk
Target Resolution: < 24 Hours
L2
Level 2: Head of Customer Experience
If unresolved within 48 hours, write to escalations@knowus.me.
Target Resolution: < 48 Hours
L3
Level 3: Principal Grievance & Nodal Officer
Statutory escalation under DPDP Act / Consumer Protection Rules directly to the Nodal Desk.
Target Resolution: < 72 Hours
Lodge a Formal Grievance
Fill in the details below to generate an official tracking docket with our Nodal Office.